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ITSM ServiceNow Project Manager Austin, Tx

Austin, Texas · Information Technology
Agency: Texas Parks and Wildlife Department
Working Title: Project Manager for ServiceNow Assessment 
Solicitation Reference Number: 072123PMServiceNow
Title/Level: Project Manager 2
Category: Project Management
Closing date for resume submittal: 07/27
Telework Scope: Telework option, hours are flexible

Texas Parks and Wildlife Department requires the services of 1 Project Manager 2, hereafter referred to as Candidate(s), who meets the general qualifications of Project Manager 2, Project Management and the specifications outlined in this document for the Texas Parks and Wildlife Department.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Parks and Wildlife Department and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Parks and Wildlife Department will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

ITSM ServiceNow Assessment
  • At least 5 years of experience in ITSM project management
  • A strong knowledge of ITSM processes and best practices
  • Benchmark the ITSM(Information Technology Service Management )  maturity level against industry standards and best practices
  • Align the ITSM strategy with the business vision and objectives
  • Identify the strengths and weaknesses of the ITSM processes and tools
  • Prioritize the improvement initiatives based on the impact and feasibility
  • Define the roadmap and action plan for achieving the desired ITSM outcomes

Required / Preferred:
5 years, Required - ITSM Project Management
3 years, Required - ITSM KnowSA
3 years, Required - ServiceNow Implementation and integration
1 year, Preferred - Knowledge of Texas Parks and Wildlife Mission and Culture

Services shall be provided during normal business hours unless otherwise coordinated through the Texas Parks and Wildlife Department. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.

The primary work location(s) will be at Remote. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Parks and Wildlife Department will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.
Debbie Pedigo
CEO / Senior Staffing Consultant
Pedigo Staffing Services
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