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Developer Analyst / Salesforce

Austin, Texas · Information Technology
Title: Developer Analyst 3-Salesforce
Agency: Office of the Attorney General of Texas  
Location: 5500 E. Oltorf St., Austin, TX 78741
Hours:  8-5, Monday to Friday
Duration: On going
Visa status: US Citizen, Green Card, EAD

Developer Analyst 3, Office of the Attorney General of Texas - Austin, TX

The Candidate will be responsible for supporting tactical day to day administration and operation of the Salesforce platform and related processes and workflows; as well as working with the user community on an ongoing basis to improve and enhance the Salesforce platform to support regional and field offices. The Worker will be part of an initial implementation effort as well as post go-live support and future enhancement phases of the system. The Worker needs to have a firm grasp of Salesforce implementation best practices to drive and foster greater Salesforce adoption and to improve internal customer experience on an ongoing basis. Responsibilities include, but are not limited to:
  Translate the client's business requirements into specific systems, applications or process designs for very large complex technical solutions using Salesforce.
 Implement changes with applications; test those changes to ensure accuracy, and work to accept and deploy the new solutions.
 Create necessary reports monitoring and analyzing the effectiveness of mission processes.
 Protect agency data and maintain appropriate user and system security policies and procedures.
 Provide analytical support including data extracts and loading, reports, dashboards, and trend analysis. 
 Provide customized solutions through system triggers, workflow, formulas and automation.
 Ensure data integrity through the appropriate use of de-duping and data loading tools for bulk imports of data.
 Maintain and support custom objects, fields, and applications.
 Troubleshoot issues, identify system enhancement opportunities and work with the development team to resolve issues and incorporate functionality into the roadmap.
 Train new and existing Salesforce users on custom applications.
 Create and execute queries and reports, maintain user roles, security and profiles.
 Follow all organizational Standard Operating Procedures relative to cost modeling, approvals and reviews, and all other associated workflows and deliverables.

8 years    Experience translating the client's business requirements into specific systems, applications or process designs with interlocked financial modeling for very large complex technical solutions
8 years    Experience analyzing customer service requirements and designing service solutions to meet those objectives
8 years    Experience developing large, complex technical solutions using Salesforce and proficiency with Salesforce administrative tasks such as creating profiles, roles, users, page layouts, email                                          services, approvals, workflows, reports, dashboards, tasks
8 years    Design custom formula fields, field dependencies, validation rules, workflows, and approval processes for automated alerts, field updates, and email generation according to application                                             requirements
8 years    Design and build Visualforce pages, Apex classes, and Apex Triggers
8 years    Serve as a Subject Matter Expert for technical services, to both internal and external customers, ranging from formal advice to internal and external customer presentations
8 years    Extensive skill in effective verbal and written communications with other computer professionals, clients, and stakeholders
8 years    Knowledge of software development life cycle methodologies
8 years    Ability to analyze and problem solve
8 years    Ability to establish and always maintain effective and professional working relationships with others in the course and scope of conducting business

3 years    Experience deploying APIs Experience using Jenkins for CICD
3 years    Experience using Jenkins for CICD
3 years    Knowledge of the JBoss SOA-P ESB
1 years    Certifications: Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer, Salesforce.com Certified Sales/Service Consultant, Salesforce certification

Please respond with the following in order to be considered!
Resume in MS Word .doc format
Date of availability

Patricia Milligan

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