Help Desk / Desktop Support, San Antonio, Texas

Location: San Antonio, Texas, United States
Date Posted: 01-25-2017
Job Title: Help Desk/Desktop Support

Summary:
 
  • Help Desk / Desktop support Specialist will be providing support to customer’s onsite and via remote services. 
  • The Specialist acts as a client’s IT support resource.  
  • The Specialist must have strong troubleshooting skills for Enterprise level desktop/server and able to provide end-user support with minimal supervision. 
  • The Specialist works with other team members in the planning, development, maintenance, and operation of existing and new technologies for client network infrastructure; ensures network connectivity to both LAN/WAN, including the engineering of standard data communications services; and manages small to moderate projects under senior direction. 
  • The primary work-hours of operation are Monday-Friday 8am-5pm - on call 24x7 on an as needed basis. 
  • The Specialist must have strong customer service skills, since they will interface with clients and IT professionals on a daily basis. 
Duties and Responsibilities include the following.
  • Assess and perform incoming service tickets to include password resets, email issues, desktop/laptop troubleshooting).
  • Installs, configures and administers data communications hardware, server hardware and server software.
    • Microsoft Server 2003/2008
    • Microsoft Exchange Server 2007/2010
    • Microsoft SQL Server
    • Terminal Server
    • Virtual environments; VMware/Hyper-V/Citrix
    • SharePoint 2007/2010
  • Manages projects related to help desk / desktop, network, server and enterprise environment. Prepares and executes project work plans; tracks progress.
  • Installs, configures and administers software affecting network and computer security and virus protection company-wide.
  • Troubleshoots problems related to the security and virus protection environments.
  • Develop and enforcing security policies and procedures.
  • Evaluates and recommends new products and services.
  • Participates and performs in capacity planning and network monitoring as required.
  • Ensures that proper system security procedures are in place.
  • Completes tasks that meet budget, time frame and quality requirements.
  • Works with vendors to procure necessary products and services.
  • Ability to establish and maintain effective working relationships with all IS staff, vendors, customers and management.
  • Encourages teamwork through cooperative interactions with co-workers.
  • Able to gather data and assess situations with minimal assistance.
  • Managed Service Provider experience is preferred
  • Past experience in the IT consulting services sector is highly preferred (Servicing multiple type of clientele and industries as IT solutions provider)
 
Preferred Education and/or Experience:
Prefer Bachelor's degree (B.A. or B.S.) from four-year college or university. 
Must have two or more years of information systems experience.
  
Preferred Certificates, Licenses, Registrations:
 A+, Network+, Security+, Server+, MCTS, CCNA, Exchange
 
Consider Pedigo Staffing Services as your partner in employment staffing, permanent placement and contract staffing. 
Call us at 210.401.4501!
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